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Delivery & Returns


Delivery Information

Making a Return


Delivery information

You’re currently on Ted’s US website, which means that orders placed here can only be delivered to North, Central and South America. Unfortunately there are a few countries that we don’t deliver to, a list of which can be found below.

If you want your purchases delivered to another country, then you should change the region through the link at the top left of this page next to our logo.

Getting your goods to you safely and swiftly is of utmost importance to us, which is why we entrust all our deliveries, home and abroad, to UPS.

Delivery Costs & Times
How to track your order
Deliveries to Business Addresses


Delivery Costs & Times

As you’d expect, delivery prices and times depend on your location and how quickly you’d like to receive your order. Generally, if you place an order before midday, we’ll process it the very same day. If it’s after midday, the order won’t be processed until the following day. If it’s a Friday afternoon or a weekend, it won’t be processed until Monday. Note that all times referred to are in EST.

Delivery options available in the US
International delivery options


Delivery options available in the US
Delivery Service Cost Estimated Delivery Time
Standard $9.00 1-5 working days
2 Days from date of despatch
      $18.00  Order must be placed before 12 noon EST
 Overnight/Next day
      $27.00  Next day delivery if your order is before 12 noon EST
To deliver to Hawaii, Alaska or Puerto Rico, we need to charge a bit more. Delivery charges for these areas are as follows
Standard $18.00 1-5 working days
 2 Days from date of despatch      $27.00  Order must be placed before 12 noon EST
Overnight/Next day      $45.00  Next day delivery if your order is before 12 noon EST

*NB – We cannot specify the exact time of your delivery, just the possible timeframe. Additionally, deliveries will not be made on Saturdays or Sundays, or on public holidays. Well, everyone deserves a break once in a while.

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International delivery options


  • International delivery will be by air and has a 1 – 3 day delivery timeframe from point of dispatch
  • For deliveries to Canada we also offer a standard ground service which takes 2 – 6 days for delivery ($19)

 

North America Express Air
Bermuda (UK) $68.00
Canada $57.00
Greenland (Denmark) $84.00
Mexico $56.00
Anguilla (UK) $68.00
Antigua and Barbuda $68.00
Aruba (Netherlands) $68.00
Bahamas $68.00
Barbados $68.00
British Virgin Islands (UK) $68.00
Cayman Islands (UK) $68.00
Dominica $68.00
Dominican Republic $68.00
Grenada $68.00
Guadeloupe (France) $68.00
Jamaica $68.00
Martinique (France) $68.00
Montserrat (UK) $68.00
Netherlands Antilles (Netherlands)[24] $68.00
Saint Barthélemy (France) $68.00
Saint Kitts and Nevis $68.00
Saint Lucia $68.00
Saint Martin (France) $68.00
Saint Vincent and the Grenadines $68.00
Trinidad and Tobago[24] $68.00
Turks and Caicos Islands (UK) $68.00
U.S. Virgin Islands (USA) $68.00
Belize $97.00
Costa Rica $97.00
El Salvador $97.00
Honduras $97.00
Nicaragua $97.00
Panama[24][25] $97.00
South America Express Air
Argentina $97.00
Bolivia $97.00
Brazil $97.00
Chile $97.00
Colombia $97.00
French Guiana $97.00
Guyana $97.00
Paraguay $97.00
Peru $97.00
Uruguay $97.00
Venezuela $97.00

For international orders, you may need to pay customs or import duties on your order once it reaches your homeland. These charges are out of our control and we have no way of predicting what they may be. As such, we cannot be held responsible for them. Customs policies vary widely from country to country. So if you’d like more information, your best course of action would be to contact your local customs office. Customs can also delay the delivery of orders. Again, this is out of our hands.

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How to track your order

If your order’s taking longer than expected or you want to find out when it will arrive, you can check its progress at www.ups.com. Simply enter your tracking number in the box where you can track your parcel. Your tracking number will be sent to you via email when your order is dispatched. You can also find it by logging into your account and viewing your order history.

Please note you won’t be able to track your delivery if you have chosen the Express checkout option. You’ll need to set up an account with us and use the normal checkout to use this service.

Alternatively, if your order is severely overdue, please contact our Online Customer Service Team on +1 619 331 9553* or email them on webenquiries.usa@tedbaker.com. Either way, you’ll need to quote your order number.
*Excluding public holidays.


Areas where we can’t deliver to

Sorry, but at the moment we don’t deliver to Cuba, Haiti, Guatemala, Ecuador or Suriname.

While we’re more than happy to deliver your order to your place of work, there are a few exceptions. For reasons out of our control, we can’t deliver to any of the following:

Prisons
P.O. Boxes


Returns & Exchanges

While we’re sure you’ll love what you’ve ordered, if you’d like to return an item for a refund or an exchange, follow the relevant instructions below.

Returns
Exchanges
Problems with your order


Returns

Returns Policy 

Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. Where reasonable care hasn’t been taken with any items, we reserve the right to refund you in full, less any amounts due by way of compensation to either repair the goods or cover any loss.
Clothing: When trying on clothing, please ensure that you are not wearing any fragrance, make-up or deodorant that may leave a scent or mark.
For hygiene reasons, swimwear and underwear can only be returned if the protective seal is still intact.Non-Returnable Products: For hygiene, safety and security reasons, earrings and personal grooming products cannot be returned for refund or exchange.

Please note that delivery and handling charges are non-refundable.

How to make a return:

Firstly tell us why you want to return your purchase by filling in the returns reason in the relevant field of your delivery note. Then send the goods you wish to return, along with the note to:

Ted Baker Returns Department
c/o Future Forwarding Company
Airlogistics Center
5356 Georgia Highway 85
Suite 400
Forest Park, GA 30297

Items must be returned within 28 days of order receipt. There is a returns label enclosed with your order which you can use to send the goods back if you are sending them from the United States. If you choose to use it we will deduct $7 from the amount we credit back to you.

If you don’t use the UPS returns label, you’ll need to arrange the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us. Please also note that you will be liable for any customs or duty charges if applicable for your return.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 7 working days of receiving your package. Note that your bank might need longer to process the credit back to your account though. Internationally this can take up to 30 days.

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Exchanges

If you’d like to exchange an item, you should call us on +1 619 3319553* to reserve your exchange items. You’ll need to have your original order number and the name of the item you wish to exchange for to hand.
You can only exchange the item purchased for the same item in either a different size or colour. We cannot exchange items for a higher or lower value than your return item. Once we have received the returns items back we will send out your exchange items. Exchanges can only be made within 28 days of order receipt.


Problems with your order

It doesn’t happen often, but sometimes we make a mistake. If we’ve made one with your order or you have any issues with the goods themselves, the first thing to do is contact Ted’s Online Customer Service Team on +1 619 3319553* or webenquiries.usa@tedbaker.com

If your delivery note has gone walkies, don’t worry. Just email webenquiries.usa@tedbaker.com and we’ll send you a new one. Once you have it, be sure to fill the note in carefully, clearly explaining the problem with the item(s) being returned.

If your order was incorrectly packed or an item was faulty and you want a replacement, we’ll simply send you the correct item(s) or a new version of what you ordered. We’ll also refund your original delivery charge and any costs you incur returning the item(s). We obviously won’t charge you for the delivery of the correct item(s) either.

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