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Our policies

Terms of Website Use
Information About Us
Accessing our Site
Intellectual Property Rights
Our Liability
Information About You and Your Visits to Our Site
Conditions of Sale
Transactions Concluded Through Our Site
Current promotions
Viruses, Hacking and Other Offences
Linking to Our Site
Links from our Site
Jurisdiction and Applicable Law
Trade Marks
Variations
Your Concerns

Privacy Policy

Code of conduct
Accessibility
Ted's Ethical Statement

Acceptable Use Policy

Interactive Services
Suspension and Termination
Changes to the Acceptable Use Policy

Terms of Website Use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.tedbaker-london.com (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
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Information About Us

www.tedbaker-london.com is a site operated by Ted Baker Limited, trading as Ted Baker ("We" or the "Company"). We are registered in New York under company federal number 13-3953341 and have our registered office at 413 Talmange Rd, Ukiah, Ca. 95482

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Accessing our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice(see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code,password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us,at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
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Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
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Our Liability

The material displayed on our site is provided without any guarantees,conditions or warranties as to its accuracy. To the extent permitted by law,we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

We offer Goods in many parts of the world. Our site may refer to certain Goods that are not available worldwide, without specifically limiting the offers as such.  Such reference does not imply that we intend to offer such Goods in all countries or locations. 

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Information About You and Your Visits to Our Site

We process information about you in accordance with our privacy policy.  By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
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Conditions of Sale

("Conditions")

These Conditions apply where the Buyer wishes to order certain of the Company's Goods and the Buyer and the Company wish to regulate the sale and purchase of such Goods ("the order"). These Conditions have been brought to the attention of the Buyer.

1. INTERPRETATION AND DEFINITIONS

In these Conditions, "the Buyer" means the person who purchases Goods from the Company; "Goods" means any goods agreed in the contract to be supplied to the Buyer by the Company (including any part or parts of them).

2. YOUR STATUS

2.1 By placing an order through our site, you warrant that:

(a) You are legally capable of entering into binding contracts; and

(b) You are at least 18 years old.

Our site is not intended for use by anyone under the age of 18 and we do not knowingly collect personal information from anyone under the age of 18.  

2.2 Any personal data that we gather concerning you shall be used only in accordance with our Privacy Policy.

3. APPLICATION OF TERMS

3.1 Subject to any variation under condition 3.2 the supply of Goods will be on these Conditions to the exclusion of all other terms and conditions (including any terms or conditions which the Buyer purports to apply under any purchase order, confirmation of order, specification or other document) and no terms or conditions endorsed upon, delivered with or contained in the Buyer's purchase order, confirmation of order, specification or other document will form part of the Conditions.

3.2 These Conditions apply to all the Company's sales and any variation to these Conditions and any representations about the Goods shall have no effect unless expressly agreed in writing by the Company. The Buyer hereby acknowledges that no reliance has been placed on any such representations for which provision has not been made expressly in writing.

3.3 Each order for Goods by the Buyer from the Company shall be deemed to be an offer by the Buyer to purchase Goods subject to these Conditions and the Buyer hereby acknowledges that prior to any such order he has notice of and such order is made on the basis of these Conditions.

3.4 No order placed by the Buyer shall be accepted or deemed to be accepted by the Company until a written acceptance of order is issued by the Company or (if earlier) the Company delivers the Goods to the Buyer. For the avoidance of doubt an order confirmation or acknowledgement issued by the Company is not an acceptance of the Buyer's offer but merely confirmation of the contents of such offer and the Company reserves the right to decide whether to accept such offer in accordance with this clause.

3.5 The Buyer must ensure that the contents of their order are complete and accurate.

3.6 The Company reserves the right to treat each order accepted by the Company as a separate contract and the Company reserves the right to deliver the Goods by instalments. Where Goods are delivered by instalments the Company reserves the right to treat each instalment as a separate contract. 

4. DESCRIPTION

The description of Goods shall be as set out on our site. All drawings, descriptive matter, specifications and advertising issued by the Company and any descriptions or illustrations contained in the Company's catalogue or brochures ("the Marketing Materials") are issued or published for the sole purpose of giving an approximate idea of the Goods described in them and such Marketing Materials do not and will not form part of the contract.

5. CONSUMER RIGHTS

5.1 You may cancel a contract for a Good at any time within seven working days, beginning on the day after you received the relevant goods. In this case you will receive a full refund of the price paid for the Goods in accordance with our returns policy which is incorporated into the Conditions.

5.2 To cancel a contract, you must inform us in writing within the Cancellation Period. You must also return any related Good(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.

6. DELIVERY

Delivery is on the terms set out in our delivery policy and incorporated into these Conditions.

7. RISK/TITLE

7.1 The Goods will be at your risk from the time of delivery.

7.2 Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of the Goods, including delivery charges.

8. PRICE

The price for the Goods shall be as published on the date of acceptance by the Company and shall include applicable sales tax and shipping. The Company reserves the right to change prices at any time. 

9. PAYMENT

9.1 Payment of the price for the Goods is due in full before delivery and failure to make payment on the due date shall without prejudice to the Company's other rights, entitle the Company to refuse delivery and/or cancel any contract between the Buyer and the Company. For the purposes of this condition only, the due date shall be the date of actual delivery or such date as the Company has communicated to the Buyer whether in writing or orally that it has the Goods in stock.

10. WARRANTY AND LIABILITY

10.1 The Company shall not be liable for any claim by the Buyer which is based on any defect in the quality or condition of the Goods or their failure to correspond with any specification expressly agreed in writing by the Company (whether or not delivery is refused by the Buyer) or any other dissatisfaction of the buyer except, and only to the extent set out in the returns policy which is incorporated into the Conditions.

THE FOREGOING INCLUDING THE RETURNS POLICY INCORPORATED INTO THESE CONDITIONS IS A COMPLETE STATEMENT OF THE COMPANY'S WARRANTIES REGARDING THE GOODS AND SUBJECT TO CONDITION 11.2 IS IN LIEU OF ALL OTHER WARRANTIES, TERMS, REPRESENTATIONS OR CONDITIONS EXPRESS OR IMPLIED (WHETHER UNDER STATUTE, AT COMMON LAW OR OTHERWISE) INCLUDING BUT NOT LIMITED TO WARRANTIES, TERMS, REPRESENTATIONS OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE. SUCH WARRANTIES PROVIDE THE EXCLUSIVE REMEDIES FOR ANY DEFECT OR NON-CONFORMITY OF GOODS.

IN NO EVENT WILL THE COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PRODUCTION, LOSS OF OR CORRUPTION TO DATA, LOSS OF PROFITS OR OF CONTRACTS, LOSS OF REVENUE, LOSS OF OPERATION TIME, LOSS OF GOODWILL OR ANTICIPATED SAVINGS, WASTED MANAGEMENT OR STAFF TIME) ARISING OUT OF THE CONTRACT (WHETHER FOR BREACH OF CONTRACT, TORT, NEGLIGENCE, GROSS NEGLIGENCE OR OTHER FORM OF ACTION) OR ITS TERMINATION.

11. LIMITATION OF LIABILITY

11.1 Subject to condition 10 and 6 the following provisions set out the entire liability of the Company (including any liability for the acts or omissions of its employees, agents and subcontractors) to the Buyer arising from any breach of these Conditions and any representation, statement or tortious act or omission including negligence arising under or in connection with the contract.

11.2 All warranties, conditions and other terms implied by statute or common law are excluded.

THE BUYER'S ATTENTION IS IN PARTICULAR DRAWN TO THE PROVISIONS OF THE FOLLOWING CONDITIONS

11.3 The Company's entire aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation or otherwise, arising in connection with the performance or contemplated performance of a contract shall not exceed the price of the Goods supplied.

11.4 The Buyer acknowledges and agrees that except as expressly provided in this Condition 11, the Company shall not be under any liability of any kind whatsoever and howsoever caused.

11.5 The Buyer acknowledges and agrees that the allocation of risk contained herein is reflected in the price agreed by the Company and the Buyer.

12. TERMINATION

12.1 Without prejudice to any of its other remedies, the Company may levy cancellation charges of 30% of total order value [excluding VAT], where that order is either cancelled outside of a 7 day period after placing of said order or delivery is refused on an order.

12.3 The Company reserves the right to accept or refuse any order and to cancel any uncompleted contract with the Buyer or to suspend in relation to a delivery under any contract if the Buyer fails to observe or perform any of these Conditions.

13. INDEMNITY

The Buyer shall indemnify the Company against all damage or injury to any person firm or Company against all proceedings charges and expenses for which the Company may become liable in respect of the Goods supplied by or on behalf of the Company except to the extent that liability therefore has been expressly admitted in these Conditions.

14. GENERAL

14.1 All patent, copyright, design, registered or unregistered trademark, confidential information, know-how or industrial or intellectual property rights ("Intellectual Property Rights") in all Goods and in the names "Ted Baker", "Ted Baker Woman", "Ted Baker Accessories", "Ted Baker Endurance", "Ted Baker Underwear", "Teddy Boy", "Teddy Girl", "Ted Baker Global", "Ted Baker Jeans", "Ted Baker Archive", "Ted Baker Pashion", "Ted Baker Swimwear" and any other logos or trademarks appearing in or on or used in relation to the Goods shall remain vested in the Company and no right to licence or other rights are granted under any contract to the Buyer in respect of any Intellectual Property Rights except the right to resell the Goods in accordance with these Conditions.

14.2 In connection with the promotion, advertisement and marketing of the Goods the Buyer shall only use such advertising, promotional and selling materials and/or activities as are approved in writing by the Company and shall observe all directions and instructions given to it by the Company in relation to the promotion, advertisement and marketing of the Goods.

14.3 The Company reserves the right to defer the date of delivery or to cancel a contract or reduce the volume of the Goods ordered by the Buyer (without liability to the Buyer) if it is prevented from or delayed in the performance of any of the Company's obligations in relation to the Goods due to circumstances beyond the Company's reasonable control including, without limitation, restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, and the Company shall not be liable to the Buyer.

14.4 Each right or remedy of the Company under any contract or these Conditions is without prejudice to any other right or remedy of the Company whether under any contract, these Conditions or not.

14.5 If any provision of a contract or those Conditions is found by any court, tribunal or administrative body of competent jurisdiction to be wholly or partly illegal, invalid, void, voidable, unenforceable or unreasonable it shall to the extent of such illegality, invalidity, voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of any contract and the remainder of such provision shall continue in full force and effect.

14.6 Failure or delay by the Company in enforcing or partially enforcing any provision of any contract will not be construed as a waiver of any of its rights under the contract, and no waiver by the Company of any breach by the Buyer of these Conditions and no indulgence granted by the Company to the Buyer or otherwise shall affect the right of the Company in respect thereof or any subsequent breach and any waiver by the Company of any breach of any provision of the contract by the Buyer will not be deemed a waiver of any subsequent breach and will in no way affect the other terms of the contract.

14.7 The Buyer shall not be entitled to assign the contract or any part of it without the prior written consent of the Company. The Company may assign the contract or any part of it to any person, firm or Company. The parties to any contract do not intend that any term of the contract will be enforceable by virtue of the Contracts (Rights of Third Parties) Act 1999 by any person that is not a party to it. The formation, existence, construction, performance, validity and all aspects of the contract shall be governed by English law and the parties submit to the exclusive jurisdiction of the English courts.

15. COMMUNICATIONS

15.1 All communications between the parties about a contract must be in writing and delivered by hand or sent by pre-paid first class post or sent by facsimile transmission and (in case of communications to the Company) to its registered office or such changed address as shall be notified to the Buyer by the Company; or (in the case of the communications to the Buyer) to the registered office of the addressee (if it is a Company) or (in any other case) to any address of the Buyer set out in any document which forms part of the contract or such other address as shall be notified to the Company by the Buyer.

15.2 Communications shall be deemed to have been received, if sent by pre-paid first class post, 2 days (excluding Saturdays, Sundays and bank and public holidays) after posting (exclusive of the day of posting), if delivered by hand, on the day of delivery or if sent by facsimile transmission on a working day prior to 4.00 p.m., at the time of transmission and otherwise on the next working day.

16. FRAUD CHECKS

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

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Transactions Concluded Through Our Site

Contracts for the supply of Goods formed through our site or as a result of visits made by you are governed by our conditions of sale.
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Current Promotions

Free US Ground Shipping on orders over $200

Offer refers to Ground delivery services to addresses in the U.S only (*excluding Hawaii, Puerto Rico and Alaska).
Free Ground delivery is automatically applied to all valid orders over $200 at checkout.
Offer is not valid in conjunction with any other promotion.
Offer only applies to orders placed 
www.tedbaker-london.com and does not apply to purchases made in our stores.
Ted Baker reserves the right to cancel or change this promotion at any time. 

Win a $1000 Shopping Spree at King of Prussia – Online Pre-Opening Competition

1. This prize draw is open to residents of the USA, aged 18 years or over, except employees of Ted Baker and their associated, affiliated or subsidiary companies, and their families, agents or anyone else professionally associated with the draw.

2. Details regarding how to enter as published from part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into.

3. Only one entry per person. Late, illegible, incomplete, defaced or corrupt entries will not be accepted. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. The winner(s) will be drawn at random from all entries received by the closing date. If winning is dependent on answering a question correctly, then the winner(s) will be drawn at random from all correct entries received.

4. All entries must be received by midnight on 23.59 EST Friday 2nd May 2014 following publication of the prize draw.

5. The winner will be select at random within 14 days of the competition closing.

6. The winner(s) will be notified by email, cell or letter. The winner(s) will be notified within 14 days of the close of the prize draw. The prize will be delivered to the winner's home address within 28 days of notification, unless the winner is notified otherwise. Prizes will not be awarded as a result of improper actions by or on behalf of contestants, illegal or otherwise. If the winner does not respond within 14 days after being contacted (of which we will try other times), then the prize draw will be re-opened and a new winner will be drawn at random.

7. The prizes as published are available on the date of publication. The prize is subject to availability and to any published restrictions. All prizes are non-transferable and there are no cash alternatives.

8. The prize is a $1000 shopping spree at the Ted Baker store in the King of Prussia mall. The prize cannot be used to purchase gift cards or be exchanged for a cash alternative. The gift card will be valid for 365 days from the date of issue and can only be used at the Ted Baker store in the King of Prussia mall.

9. The prize does not cover any travel expenses. This must be covered by the winner(s).

10. Ted Baker has the right to amend or remove this competition at any given time without notice or reason.

11. No purchase or payment is necessary in order to enter. 

 Win a $1000 Shopping Spree at King of Prussia – In-store Competition

1. This prize draw is open to residents of the USA, aged 18 years or over, except employees of Ted Baker and their associated, affiliated or subsidiary companies, and their families, agents or anyone else professionally associated with the draw.

2. Details regarding how to enter as published from part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into.

3. Only one entry per person. Late, illegible, incomplete, defaced or corrupt entries will not be accepted. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. The winner(s) will be drawn at random from all entries received by the closing date. If winning is dependent on answering a question correctly, then the winner(s) will be drawn at random from all correct entries received.

4. All entries must be received by midnight on 23.59 EST Monday 2nd June 2014 following publication of the prize draw.

5. The winner will be select at random within 14 days of the competition closing.

6. The winner(s) will be notified by email, cell or letter. The winner(s) will be notified within 14 days of the close of the prize draw. The prize will be delivered to the winner's home address within 28 days of notification, unless the winner is notified otherwise. Prizes will not be awarded as a result of improper actions by or on behalf of contestants, illegal or otherwise. If the winner does not respond within 14 days after being contacted (of which we will try other times), then the prize draw will be re-opened and a new winner will be drawn at random.

7. The prizes as published are available on the date of publication. The prize is subject to availability and to any published restrictions. All prizes are non-transferable and there are no cash alternatives.

8. The prize is a $1000 shopping spree at the Ted Baker store in the King of Prussia mall. The prize cannot be used to purchase gift cards or be exchanged for a cash alternative. The gift card will be valid for 365 days from the date of issue and can only be used at the Ted Baker store in the King of Prussia mall.

9. The prize does not cover any travel expenses. This must be covered by the winner(s).

10. Ted Baker has the right to amend or remove this competition at any given time without notice or reason.

11. No purchase or payment is necessary in order to enter. 

Win a $500 Shopping Spree at Desert Hills – In-store Competition

1. This prize draw is open to residents of the USA, aged 18 years or over, except employees of Ted Baker and their associated, affiliated or subsidiary companies, and their families, agents or anyone else professionally associated with the draw.

2. Details regarding how to enter as published from part of the terms and conditions. It is a condition of entry that all rules are accepted as final and that the competitor agrees to abide by these rules. The decision of the judges is final and no correspondence will be entered into.

3. Only one entry per person. Late, illegible, incomplete, defaced or corrupt entries will not be accepted. No responsibility can be accepted for lost entries and proof of transmission will not be accepted as proof of receipt. The winner(s) will be drawn at random from all entries received by the closing date. If winning is dependent on answering a question correctly, then the winner(s) will be drawn at random from all correct entries received.

4. All entries must be received by midnight on 23.59 EST Monday 26th May 2014 following publication of the prize draw.

5. The winner will be select at random within 14 days of the competition closing.

6. The winner(s) will be notified by email, cell or letter. The winner(s) will be notified within 14 days of the close of the prize draw. The prize will be delivered to the winner's home address within 28 days of notification, unless the winner is notified otherwise. Prizes will not be awarded as a result of improper actions by or on behalf of contestants, illegal or otherwise. If the winner does not respond within 14 days after being contacted (of which we will try other times), then the prize draw will be re-opened and a new winner will be drawn at random.

7. The prizes as published are available on the date of publication. The prize is subject to availability and to any published restrictions. All prizes are non-transferable and there are no cash alternatives.

8. The prize is a $500 shopping spree at the Ted Baker store in the Desert Hills Premium Outlets. The prize cannot be used to purchase gift cards or be exchanged for a cash alternative. The gift card will be valid for 365 days from the date of issue and can only be used at the Ted Baker store in the Desert Hills Premium Outlets.

9. The prize does not cover any travel expenses. This must be covered by the winner(s).

10. Ted Baker has the right to amend or remove this competition at any given time without notice or reason.

11. No purchase or payment is necessary in order to enter.

Ted’s Team Day Twitter competition

Eligibility:
Competition is open to UK & US residents over the age of 18 only
Only one entry per household

Competition Details:
• Competition: opens 12:00am Wednesday 8th January 2014 until 11:59pm Thursday 9th July 2014. Entries made outside of this time will not be valid

• To qualify, entrants must review the new collection in three words on Twitter using @Ted_Baker and the hashtag #GetInOnTheAct 

Any insulting or offensive comments will be removed

Prize consists of:

Exclusive Ted Baker accessories, chosen by Ted Baker.
Prize does not cover personal expenditure or any incidental costs the winner may incur.
A winner will be selected and notified on Monday 13th January 2013 by email and will have 7 days to respond before another winner is chosen, and so on.
The winner must by aged 18 or over at the time of the show.
The winner may be required to participate in publicity.
The prize is subject to availability and may be cancelled at the discretion of Ted Baker.
Prizes cannot be exchanged for cash or any other alternative. Ted Baker reserves the right to amend or change these terms at any time.

Zolted Prize Draw

Full t's & c's for this prize draw can be viewed and downloaded here. 

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Viruses, Hacking and Other Offences

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
We will report any such activity to the relevant law enforcement authorities and We will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.  Back to the top

 

Linking to Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy.

If you wish to make any use of material on our site other than that set out above, please address your request to webenquiries.usa@tedbaker.com.
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Links from our Site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.  
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Jurisdiction and Applicable Law

Unless otherwise provided by law, use of our site is governed by and construed in accordance with the laws of the State of California without regard to conflict of laws principles.  You agree that any legal action against the Company arising out of or in connection with your use of our site must be brought in a court of competent jurisdiction in the State of California, County of Sonoma, or the United States District Court for the Northern District of California.
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Trade Marks

Ted Baker, Ted Baker Woman, Ted Lite, Ted Baker London, Ted Baker Shirt Specialist London, Teddy Boy, Edward Baker, Skinwear and Ted Baker Endurance are UK registered trade marks of No Ordinary Designer Label Limited t/a Ted Baker.
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Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
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Your Concerns

If you have any concerns about material which appears on our site, please contact webenquiries.usa@tedbaker.com.
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Privacy Policy

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

  • Information that you provide by filling in forms on our site www.tedbaker-london.com (our site). This includes information provided at the time of registering to use our site, subscribing to our services, posting material or requesting further services. If you contact us, we may keep a record of that correspondence.
  • Details of transactions you carry out through our site and of the fulfilment of your orders.
  • Details of your visits to our site and the resources that you access.

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

  • To estimate our audience size and usage pattern.
  • To store information about your preferences, and so allow us to customise our site according to your individual interests.
  • To speed up your searches.
  • To recognise you when you return to our site.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

Security Policy

Ted is committed to protecting the security of your data. We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For example, we store the personal information you provide in computers with restricted access that are located in controlled facilities.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. For security purposes, your password should not be written down and should be regularly reset.

When we transmit sensitive information such as your credit card number and address details over the Internet, we protect it through the use of 128-bit encryption certificates and the Secure Sockets Layer (SSL) protocol - the industry-standard method for protecting web communications.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Uses Made of this Information

We use information held about you in the following ways:

  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To allow you to participate in interactive features of our service, when you choose to do so.
  • To notify you about changes to our service.
  • If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

Except as outlined above, we will not pass your details on to third parties without your express consent.

Disclosure of your information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Ted Baker PLC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or conditions of sale and other agreements; or to protect the rights, property, or safety of Ted Baker PLC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your Rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at our registered office at 6A St Pancras Way, London NW1 0TB.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
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Code of conduct

Click here to download our codes of conduct (PDF)
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Accessibility

Using the WC3 checklist as a base guide, Ted has ensured the site meets or exceeds current legislative accessibility requirements.

http://www.w3.org/TR/WAI-WEBCONTENT/full-checklist.html

We have tested the site against the current versions of all popular browsers as well as common screen readers, in particular JAWS and IBM Home Page Reader.

This site uses cascading style sheets for visual layout. If your browser or browsing device does not support stylesheets, the use of structured semantic markup ensures that the content of each page is still readable and clearly structured.

While JavaScript and Flash are used on the site to improve usability, all pages and processes are still accessible and usable if JavaScript and/or Flash are not available.
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Ted's Ethical Statement

At Ted Baker, we believe in playing fair. It’s not just about being honest and open in the way we do business though. Nor encouraging our suppliers to do the same. Important as those points are, it’s bigger than that. Global in fact. You see we also have a responsibility to do right by the environment in terms of reducing our waste and consumption of resources. In other words, keeping our carbon footprint as dainty as possible.

  • Ethical Conduct
    Ted likes to know his employees are taken care of. We have an ethical Code of Conduct for those who work directly with Ted Baker - click here to read it. And we don’t work with sweat shops. The factories and overseas organisations we work with are reputable firms and we’ve built trustworthy relationships with them over many years.
  • Sustainability
    Ted Baker wares are built to last – we do not deal in disposable clothing. Our quality fabrics are sourced from highly regarded mills, and Ted’s classic styles can be worn for many seasons. Many of our garments are also made from organic or sustainable fabrics. This means they have a lesser impact on the environment due to sympathetic farming and manufacturing processes. These fabrics don’t exhaust natural resources and can therefore be sustained long term. Read our fabrics guide for more information on the materials we use and where they come from.
  • Beauty
    Our policy is that we do not test on animals, nor do we use animal derived ingredients in our products. The only exception to this (and this is only really relevant to Vegans) is that we do use beeswax in some of our hair waxes.
  • Charity
    We donate thousands of pounds to charity each year, but being a modest fellow, Ted doesn’t like to shout about it. By donating gifts, funds and getting involved with events, we’ve worked with a variety of groups, ranging from individual fundraisers to large research organisations.

Here at Ted we want to minimise the effect we have on the environment, and we need your help. At our head office, stores and warehouses we are working tirelessly to reduce the amount of waste we send to landfill, and we would love you to help us by thinking about your waste too.  After all, one man’s trash is another man’s treasure. 

 We especially want to make sure that all electrical products are taken care of properly; things like batteries can be extremely harmful to the environment if not disposed of correctly.  Within the UK, we have grouped together with other retailers and joined the ‘Distributor Take Back Scheme’, helping the UK’s local councils with the provision of improved recycling facilities for you as part of our commitment to the UK and European WEEE Directive (Waste Electrical and Electronic Equipment).

 This is why on these products we display the crossed-out wheelie bin symbol.  Please do not dispose of these with your household waste.  For our UK customers, please take them to your local recycling centre run by your local council. You can find your closest centre at www.recycle-more.co.uk. Here you can also find out where to recycle things as diverse as fridges, milk cartons and even your old Ted clothes. 

If you want to know more about what Ted Baker is doing to help others and the environment, sign up to our blog and find out what he’s been up to.
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Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.tedbaker-london.com (our site). This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.
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Interactive Services

We may from time to time provide interactive services on our site, including, without limitation chat rooms or other live chat services (interactive services).

We will do our best to assess any possible risks for users, however, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not.

The use of any of our interactive services by a minor is subject to the consent of their parent or guardian.
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Content Standards

These content standards apply to any and all material which you contribute to our site (contributions), and to any interactive services associated with it.

You must comply with the spirit of the following standards as well as the letter. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the UK and in any country from which they are posted.

Contributions must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another¹s privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.
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Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.
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Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.
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